d8ads Privacy Policy — Your Information Is Safe With Us

Introduction and Scope

d8ads ("we", "our", "platform") is an online entertainment and sports betting platform for Bangladesh. This privacy policy explains how we handle the personal information of users ("you" or "user") of our website, applications, and related services.

By using the d8ads website or services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

This privacy policy is connected to and operates alongside our Terms and Conditions and Responsible Gaming policy.

Information We Collect

d8ads may collect the following categories of personal information:

2.1 Identity Information

• Full name and date of birth (for age verification)
• National ID number or passport details (where applicable)
• Gender and nationality

2.2 Contact Information

• Email address
• Residential address
• Account username

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay account details (for transaction verification)
• Deposit and withdrawal history
• Transaction amounts and dates

2.4 Technical Information

• IP address and device identifiers
• Browser type, version, and language settings
• Operating system information
• Login times and session data

2.5 Behavioral Information

• Gaming history and preferences
• Records of bonus and promotion usage
• Website navigation patterns

How We Collect Information

We collect your information in the following ways:

3.1 Information You Provide Directly

Information you provide yourself during the registration process, identity verification (KYC), deposit and withdrawal forms, contact with support services, and participation in surveys.

3.2 Automatically Collected Information

Some information is collected automatically while you use our services, through cookies, web beacons, log files, and similar technologies. This includes your device information, browsing activity, and usage patterns.

3.3 Information Received from Third Parties

We may also receive a limited amount of information from identity verification services, payment processors (bKash, Nagad, Rocket, Upay), and fraud prevention services.

How Your Information Is Used

d8ads uses your personal information for the following purposes:

4.1 Account Management

• Completing registration and creating your account
• Verifying your identity and confirming your age (in line with the 21+ policy)
• Ensuring secure account login

4.2 Financial Transactions

• Processing deposits and withdrawals
• Providing bonuses and promotions, such as a 150% first-deposit bonus of up to ৳10,000
• Preventing financial fraud and unlawful activity

4.3 Service Improvement

• Personalizing your gaming experience
• Improving platform performance and security
• Keeping you informed about relevant offers and promotions (based on your consent)

4.4 Legal Compliance

• Enforcing responsible gaming policies
• Complying with anti-money laundering (AML) regulations
• Resolving disputes and defending against legal claims

Sharing Information with Third Parties

d8ads does not sell your personal information or transfer it to third parties for advertising purposes. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Limited information is shared with payment processors (bKash, Nagad, Rocket, Upay), identity verification services, game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe), and technology infrastructure providers that are necessary to operate our platform. All such partners are bound by strict confidentiality agreements.

5.2 Legal Obligations

We may be required to provide information to authorities as part of a court order, investigation, or legal process. In such cases, we always provide only the minimum information necessary.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. We will notify you in advance in such circumstances.

Cookies and Tracking Technologies

d8ads uses cookies and similar technologies to improve the performance of our services and to personalize your experience.

6.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform — they maintain login sessions, security tokens, and form data.
• Functional Cookies: Remember your language preferences, display settings, and game preferences.
• Analytics Cookies: Help analyze website traffic and user behavior — this information is used in aggregated and anonymized form.

6.2 Cookie Controls

You have the option to disable cookies from your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

Data Retention and Deletion

d8ads retains your personal information only for as long as it is necessary or legally required.

7.1 Retention Periods

• Active account data: for the full duration that the account remains active
• Financial transaction records: a minimum of 5 years from the date of the transaction (as required by law)
• Identity verification documents: for a set period even after account closure
• Support contact history: for up to 2 years

7.2 Data Deletion Requests

You may send a request to delete data that falls outside specific legal obligations to [email protected]. We will process your request within a reasonable timeframe.

Your Rights

As a d8ads user, you have the following rights regarding your own personal information:

8.1 Right to Access

You may request at any time to know what information we hold about you. We will provide a full report within 30 business days.

8.2 Right to Rectification

If there are any errors or inaccuracies in your information, you may request a correction. You can also update some information yourself from the Account Settings section.

8.3 Right to Object to Processing

You may object at any time to your information being used for marketing or personalized advertising purposes. In that case, email [email protected].

8.4 Right to Data Portability

You may request that your personal information be provided in a structured, machine-readable format.

8.5 Right to Close Your Account

You may request to close your d8ads account at any time. Even after account closure, information required to meet legal obligations will be retained for a set period.

Security Measures

d8ads has implemented industry-standard technical and organizational measures to protect your personal information:

• All data transmissions use SSL/TLS encryption
• AES-256 encryption is applied for storing sensitive information
• Two-factor authentication (2FA) is provided for account security
• Regular security audits and vulnerability assessments are conducted
• Data access is strictly controlled following the principle of least privilege
• All staff regularly receive privacy and security training

However, no transmission of information over the internet or electronic storage is completely secure. We take every precaution, but we cannot guarantee the complete security of any method.

If you notice any security issue or suspicious activity, contact us immediately at [email protected] or use our 24/7 live chat support.

Protection of Minors

d8ads is strictly prohibited for persons under the age of 21. We do not knowingly collect or process any personal information from minors.

Age verification is mandatory at the time of registration. If we become aware that a minor is using our platform, their account will be immediately closed and all associated data will be deleted in accordance with the law.

If you believe a minor is using our platform, please notify us at [email protected].

Policy Changes

d8ads may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• Displaying a clear notice on the website
• Sending a notification to your registered email address
• Updating the date of changes at the top of this page

Continued use of our platform after the updated policy is published will be considered acceptance of the new policy. We recommend that you visit this page regularly.

Contact Us

Contact us for any questions, concerns, or requests regarding this privacy policy:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We take all privacy-related requests seriously and try to respond as quickly as possible.

For more details, please read our Terms & Conditions and Responsible Gaming policy. To learn more about d8ads, visit our About Us page.